6/21/2023 0 Comments How to set up whatsapp business![]() Select the business account you want to share with Zendesk. You can select an existing Business Manager or create a new one. Select a Meta Business Manager for your WhatsApp number. Zendesk needs this permission to host the number and connect it to the Agent Workspace. Provide permission to share your WhatsApp business account and phone number with Zendesk. You can Continue with the existing profile or sign in to another account. This is your profile that's linked to your company's Meta Business Manager. Follow the instructions in the flow to add this information. The set-up flow will ask you for the following information. Click Continue with WhatsApp to open the WhatsApp setup flow.Click Add channel and select WhatsApp from the drop-down.In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.To add a WhatsApp channel via self-service Adding additional numbers can only be done once the WhatsApp business account has been verified. If your WhatsApp business account has not been verified, you can only go through the flow once. A few minutes after doing so, you will be able to use the phone number with the WhatsApp standard app.įollow the instructions in this section to use the self-service process for adding a WhatsApp channel to the Zendesk Agent Workspace. To do so, you must delete the WhatApp Business API integration and disable the 2FA attached to the number, then manually delete the number from your WhatsApp Business Account. If you used the WhatsApp Business API to connect your phone number, you can still use it with WhatsApp for Small Business or any WhatsApp app on a mobile device.Then you can connect that phone number with Zendesk using the self-service process. To do so, you must delete your current WhatsApp integration, disable the 2FA attached to the number and delete the number from your WhatsApp Business Account. ![]() If you connected your phone number with another Business Solutions Provider (BSP), you can still register that phone number with Zendesk.See Meta's WhatsApp documentation for more information. The display name needs to match your business name/branding, otherwise, WhatsApp will reject it.Note: A phone number can't be connected with the WhatsApp for Business mobile app and the WhatsApp Business API at the same time (Meta limitation).
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